Make sure you do not have a filter installed between the modem and the wall jack. The DSL cord from the modem to the jack should not have a filter. If you want to plug both your modem and your phone into the same wall jack, you can use a DSL splitter, as shown in the diagram below.
Use a DSL splitter to plug a phone and a modem into one wall jack. Tried everything and still need more speed? Once you've gone through the steps above, run the internet speed test to find out your current download and upload speeds. If you want to see what speed you're paying for, check your plan details in My CenturyLink.
It's a good idea to run the speed test a few times to get an average. For the best view of the network speed to your home, run the test on a computer plugged directly into your modem with an Ethernet cable. It can be useful to compare that result to your speed on different devices, to help determine if there's a slowdown occurring on one particular device. After running the speed test, which statement best describes your situation?
Click below to see solutions. If your internet is dropping or you are frequently getting slower internet connection speeds than you expect, then there may be a problem with the network connection at your address. There are two things you can do:. If you're testing close to your plan speed, but still struggle with lag times and other symptoms of low bandwidth, you may simply need faster service. In this case, you have two options:.
Upgrade your service. Check to see if you can upgrade to a faster internet plan. Log in to My CenturyLink online or through the app and check My Products to see whether a speed upgrade is available at your address. Add a second line. A popular option is to double your speed by adding a second internet line to your home. This is a great solution when you've optimized your connection and a higher speed service isn't available in your area. Look into rural internet options.
Rural areas often get slower speeds than urban centers. If you live in a rural area, read more about using wireless internet through an antenna to improve performance. Back to top.
Related topics from our Discover blog. View all Internet topics. Check for outages and troubleshoot problems with your home phone or internet service.
Top Tools. Internet Speed Test. Where's My Technician? Service Appointment Manager. Modem Compatibility. Manage My Services. Find Available Services. Was this page helpful? CenturyLink Services Support. Home Phone. All Rights Reserved. Residential Small Business Chat.
Accessories Check for Deals at My Home. Support Support Center Contact Us. Support Sign In. Residential x. Even if you have low bandwidth, you can take steps to improve your connection. Test your Internet connection speed. The test gives you your current download and upload speed. Compare the test results to your DSL package.
If your Internet service provider advertises a download speed of 10 Mbps, but the test indicates that your download speed is only 5 Mbps, contact customer service. Low connection speeds sometimes result from a faulty connection. If your provider finds a problem with your connection, they usually send someone to your home to repair it. Moving to a street with older telephone lines or a longer distance to the telephone office may have caused your DSL service to slow down.
Your ISP might be experiencing technical problems or could have changed the amount of bandwidth data transfer capability available. If you aren't at work, consider shutting down the computer for a few hours and waiting to see if the DSL connection speed improves. If the problem persists, contact the ISP for information by email or telephone and check their website for updates.
Technical problems such as virus infection and poor software configuration can cause DSL to appear as if it has slowed down. Running a virus scan and examining Internet-related settings may help remedy such problems. Your internet provider may have imposed a throttle on your service if you are considered to be using too much bandwidth.
If so, you will need to call them to resolve the problem -- and, perhaps, renegotiate your contract, or switch providers entirely. If you are already on a package such as fiber and there's no reason why you are suffering slow internet speeds because of what you are paying for, head over to Speedtest.
These free services will ping and check your download and upload speeds, as shown in progress below:. If you are paying for a package of up to 30Mbps and are only receiving speeds of 2 or 3Mbps, for example, it may be an issue with your ISP. At this point, it is worth checking in with your provider to see if there is an outage in the area -- an easy way to do this is to type your ISP's name and "outage" into a search engine or to visit their website.
You could also ask a neighbor or two if they are having trouble. Flickering lights on your router may also indicate a problem outside of your home, such as with cables or junction boxes. However, if it is only a specific service online that you're having trouble with, go to Down for everyone or just me , type in the address, and check to see if your slow speed or failed connection to a domain is a third-party problem or outage.
Sometimes, being unable to access web domains is not down to your service, but rather ISPs or content delivery networks CDNs , such as when Fastly made vast swathes of the web inaccessible due to an outage in June. Also: Best internet speed tests: The five tests we trust. Sometimes, the simplest explanation is the right one. If your speed is suffering, try unplugging your router, leaving it off for 10 seconds or so, and restarting.
In the same way that a PC sometimes needs a refresh, routers sometimes do, too. The best Wi-Fi router Traditional routers act as a central hub to link you to your ISP service.
These routers manage traffic through one access point. Also: Mesh networking vs. In comparison, mesh networks are a more modern entrant on the market that create a web of nodes for internet access. Instead of every home device connecting to one router, these products include a hub and nodes that can be dotted around different areas of your home -- and devices will connect to the closest node to access the web.
If you are using traditional hardware, such as a default router provided by your ISP, you need to keep in mind that the further away you are, the higher the risk of connection problems, slow speeds, and dropouts. A simple solution is to move your router -- perhaps, closer to your home office -- or invest in a Wi-Fi extender to boost signal strength. Objects, too, can impede connections between your devices and a router. If possible, try to keep clutter around your router to a minimum.
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